Returns Policy

Author: Admin

Return Items Policy | The Vet Shed Online Pet Supplies Store Read The Vet Shed returns policy for online pet supplies that you can return, refund or exchange. Visit The Vet Shed for Australia's best pet products for your pets!

We accept returns on most eligible products within 30 days. Please note that returns are not always postage-free. Customers are responsible for return postage when an incorrect size or colour was selected, or for a change-of-mind return.

If we supplied an incorrect, faulty or damaged item, please contact support@thevetshed.com.au or call 1300 735 995 so our team can assist.

30 Days Return window

1–4 Business days to process

Returns Refund, exchange or store credit

Form Required with all returns

Returns Policy

What can be returned?

Most products can be returned for a refund, exchange or store credit if they are unsuitable. The following items cannot be returned:

Vaccines and cold goods
Dog whistles and other items that cannot be returned for health or hygiene reasons

When do items need to be returned?

Items must be returned within 30 days of the invoice date.

Where do I return items?

The Vet Shed — Returns
PO Box 195
Archerfield QLD 4108

How do I return items?

You do not need to reuse the delivery box your order arrived in. You may use any suitably sized box or protective outer packaging that will keep the item safe during transit.

The product itself must be returned with its original tags and product packaging. It must be clean, hair-free, unused and in resalable “as new” condition.

Please do not place an unprotected product in a postage satchel if it could be crushed or damaged during transit. Items damaged because they were not packaged securely may not be accepted.

Who pays for return shipping?

Change of mind or incorrect size or colour selected:

You are welcome to return the item, but you will need to pay the return postage. The original delivery and handling charges are not refundable.

Incorrect, faulty or damaged item supplied:

The Vet Shed will cover reasonable return postage costs. Before returning the item, please email photos, your invoice number and your name to support@thevetshed.com.au so our team can assist.

How is my refund paid?

Refunds are issued using the same payment method as the original order. Once your return is received, our team will process it and authorise your refund, exchange or store credit within 1–4 business days. You will be emailed once it is complete.

Afterpay Refunds

Once we have processed your refund, it will automatically be sent to Afterpay. Their system adjusts your payments from the final instalment backwards. Your final payment may be reduced to zero, while earlier payments may remain unchanged. Afterpay cannot spread the refund evenly across your remaining payments.

Financial refunds can take up to 7 business days, depending on your financial institution. For questions about your payment plan, please contact Afterpay directly.