Delivery
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We believe that we offer the best freight rates, anyone charging less than us for postage is generally using non insured and untrackable mail and when you read their terms and conditions you will often find that they do not take any responsibility for damage or loss of goods in transit. For the dollar or two you might save on the postage you are putting yourself at risk of losing the order and your money. Shop with Vet Shed for complete peace of mind!
All orders are sent via barcoded trackable mail and are insured. We guarantee delivery. There is no risk of you not getting the goods.
The website will calculate all postage charges for you according to the weight of your order, your delivery address and delivery options available to us. It will give you an accurate postage amount before any payment etc is required.
Any queries just give us a call 1300 735 995 we are here to help :)
FREE SHIPPING
Recieve FREE Shipping on all Australian orders that are over $150 and under 1kg!*
STANDARD SHIPPING
Up to 1kg anywhere in Australia - $6.50 Insured and Barcoded trackable mail!
Orders will leave our warehouse within 1-4 business days, and from there the delivery time will be based on the shipping method you select - Australia Post or Fastway Courier delivery estimate times.
To estimate delivery please with Australia Post please visit the Australia Post delivery estimate website and enter the postcode 4074 (Sumner Park) the ‘From’ field and your own postcode in the ‘To’ field.
To estimate delivery for For Fastway Couriers visit their Quick Quote pagev
VACCINES SHIPPING
Vaccines incurr an additional $10 AUD postage fee to cover the express postage and the refrigiration of all vaccines.
EXPRESS SHIPPING
Orders will leave our warehouse within 1-4 business days. This is a Fast Express Post priority service. All orders insured and barcoded. Please note this service is not guaranteed next day delivery. If you require next day delivery please call us 1300 735 995.
From time to time, some products may need to be sourced from local suppliers causing a slight delay. If for some reason there is a manufacturer or supply delay we will contact you with an ETA and ask if you wish to wait, offer you an alternative or the option to cancel your order.
INTERNATIONAL DELIVERY
Orders will leave our warehouse within 1-4 business days, from there delivery to countries outside Australia takes between 9-26 working days, depending on region.
DELIVERY TIMES
Delivery times will depend on the delivery method you select. Please note that the delivery times only include buisness days, weekends and public holidays are not included.
AUSTRALIA POST
Australia post delivery estimates once dispatched:
| Location | Estimated Delivery Time | Post Codes |
| Sydney Metro | Up to 3 days |
1000-1920, 2000-2239, 2555-2574 ,2740-2786 |
| NSW Country | Up to 5 days |
1921-1999,2240-2483,2500-2554, 2575-2599,2621- 2647,2649- 2714, 2716,2720-2730,2787-2880 |
| Canberra Metro | Up to 4 days |
0200-0299,2600-2620, 2900-2920 |
| Melbourne Metro | Up to 4 days |
3000-3210,3335-3341,3425-3443, 3750-3811,3910-3920,3926-3944, 3972-3978,3980- 3983,8000-8899 |
| VIC Country | Up to 5 days |
2648,2715-2716,2717-2719,2731- 2739,3211-3334,3342-3424,3444- 3749,3812-3909,3921- 3925,3945 3971,3979,3984-3999 |
| Brisbane Metro | 1-2 days |
2484-2494,4000-4370,4373-4381, 4400-4405,4500-4580,4600- 4610, 4614-4618,9000-9919 |
| QLD Near Country | Up to 3 days |
2484-2494,4000-4370,4373-4381, 4400-4405,4500-4580,4600- 4610, 4614-4618,9000-9919 |
| QLD Far Country | Up to 4 days |
4724-4870,4872-4873,4877-4888, 9940-9998 |
| QLD Far North | Up to 4 days |
4724-4870,4872-4873,4877-4888, 9940-9998 |
| Adelaide Metro | 3-5 days |
5000-5199,5800-5999
|
| SA Country | Up to 6 days |
5200-5749
|
| Perth Metro | 7-10 days |
6000-6214,6800-6999
|
| WA Country | 8-12 days |
6215-6723,675 up to 6762
|
| WA Country Far | 10-13 days |
6725-6743,6765-6770
|
| Tasmania | 3-5 days |
7000-7254,7258-7999
|
| Tasmania Remote | 13-17 days |
7000-7254,7258-7999
|
| Darwin | 4-6 days |
0800-0821,0823-0834
|
| Alice Springs | 6-9 days |
0870-0871
|
| NT Other | 13-14 days |
0822,0835-0869,0872-0879, 0880-0881* , 0882-0999 |
FASTWAY COURIERS
Fastway Couriers delivery estimates once dispatched: Please note this does not include weekends or public holiday. This is week days.
| State | City/Area | Estimated Delivery Time |
| QLD | Brisbane/Ipswich/Redland Bay | 1/2 - 1 day |
| Gold Coast | 1/2 - 1 day | |
| Sunshine Coast | 1/2 - 1 day | |
| Toowoomba | 1/2 - 1 day | |
| Hervey Bay/Maryborough/Bundaberg | 1 day | |
| Rockhampton/Capricorn Coast | 1 day | |
| Mackay | 1 day | |
| Townsville | 2 days | |
| Cairns | 2 days | |
| Queensland Near Country | Not Serviced | |
| Queensland Far Country | Not Serviced | |
| NSW | Sydney | 1 day |
| Newcastle | 1 day | |
| Gosford/Central Coast | 1 day | |
| Wollongong | 2 days | |
| Albury Wodonga | 2 days | |
| Port Macquarie | 1 day | |
| Tamworth | 1 day | |
| Coffs Harbour | 1 day | |
| Grafton/Lismore/Ballina/Byron Bay | 1 day | |
| NSW Near Country | Not Serviced | |
| NSW Far Country | Not Serviced | |
| ACT | Canberra | 2 days |
| Queanbeyan | 2 days | |
| VIC | Melbourne | 2 days |
| Geelong | 3 days | |
| Bendigo | 3 days | |
| VIC Country | Not Serviced | |
| SA | Adelaide | 3 Days |
| Barossa Valley, McLaren Vale, Victor Harbor | 3 Days | |
| Stirling, Aldgate, Mt Barker, Hahandorf | 3 Days | |
| SA Near Country | Not Serviced | |
| SA Far Country | Not Serviced | |
| WA | Perth | 10 Days |
| WA Country | Not Serviced | |
| NT | Darwin | Not Serviced |
| Alice Springs | Not Serviced | |
| NT Country | Not Serviced | |
| TAS | Hobart | 4 Days |
| Launceston | 4 Days | |
| Tasmania Country | Not Serviced |
INTERNATIONAL SHIPPING
The Website will calculate all postage charges for you according to the weight, your country and zip code. All postage charges are clearly displayed in the check out process before you need to fill out any payment details.
$10.00 for orders up to 500gm
Then $10 per 500gm after that.
All international orders are sent Airmail and are insured
All Overseas orders will leave our warehouse within 1-2 working days (unless otherwise notified). Orders to overseas destinations take approx 10-14 business days (occasionally 3 weeks) to arrive at their destination unless otherwise notified.
Belgium
Canada
China
Croatia
Denmark
Estonia
France
Germany
Hong Kong
Hungary
Ireland
Israel
Korea, Republic of (South Korea)
Lithuania
Malaysia
Malta
Netherlands
New Zealand
Poland
Portugal
Singapore
Slovenia
Spain
Sweden
UK
United States of America
Q. Where is my tracking number?
If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse.
Q. My tracking number isn't working?
Australia Post states 'An 'invalid tracking ID' could mean: *You’ve entered the wrong tracking number Please double-check your tracking number and make sure you’ve entered all digits correctly, in the right order. *The number isn’t recognised by our system * Your item might not have been scanned or entered into our system yet. Please wait at least 24 hours and then try again *There might sometimes be a delay in showing some track events for technical reasons
Due to the number of parcels Fastway picks up from us they may only scan the items once back at the depot, hence why a parcel may not be scanning when you check. Please wait at least 24 hours and then try again.