Delivery

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We believe that we offer the best freight rates, anyone charging less than us for postage is generally using non insured and untrackable mail and when you read their terms and conditions you will often find that they do not take any responsibility for damage or loss of goods in transit. For the dollar or two you might save on the postage you are putting yourself at risk of losing the order and your money. Shop with Vet Shed for complete peace of mind!

All orders are sent via barcoded trackable mail and are insured. We guarantee delivery. There is no risk of you not getting the goods.

The website will calculate all postage charges for you according to the weight of your order, your delivery address and delivery options available to us.  It will give you an accurate postage amount before any payment etc is required. 

Any queries just give us a call 1300 735 995 we are here to help :)

Up to 1kg anywhere in Australia - $6.50 Insured and via Barcoded trackable mail!

* FREE SHIPPING APPLIES TO AUSTRALIAN ORDERS THAT ARE OVER $150 AND UNDER 1KG *

 

Vaccines incurr an additional $10.00 AUD postage fee to cover the express postage and refrigeration of all vaccines.

Standard Shipping

Orders will leave our warehouse within 1-4 business days, from there the delivery time will be based on the shipping method you select - Australia Post or Fastway Courier delivery estimate times.

Orders will leave our warehouse within 1-4 business days, from there the delivery time will be based on Australia Post. To estimate delivery please visit the Australia Post delivery estimate website and enter the postcode 4074 (Sumner Park) the ‘From’ field and your own postcode in the ‘To’ field.  For Fastway Couriers visit their Quick Quote page

**Don't forget to consider the 1-4 days processing time when working out when to expect your parcel!**

 

Express Shipping

Orders will leave our warehouse within 1-4 business days.  This is a  Fast Express Post priority service. All orders insured and barcoded. Please note this service is not guaranteed next day delivery. If you require next day delivery please call us 1300 735 995.

From time to time, some products may need to be sourced from local suppliers causing a slight delay.  If for some reason there is a manufacturer or supply delay we will contact you with an ETA an ask if you wish to wait, offer you an alternative or the option to cancel your order.

International Shipping

Orders will leave our warehouse within 1-4 business days, from there delivery to countries outside Australia takes between 9-26 working days, depending on region.

 

DELIVERY TIMES

This will depend on the delivery method you select.

Australia Post estimated delivery times once dispatched via Australia Post https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

**Please note these are working days,  weekends and public holidays are not included**

Sydney Metro  - up to 3 days   - Postcodes 1000-1920, 2000-2239, 2555-2574 ,2740-2786

NSW Country -  up to 5 days -  Postcodes  1921-1999,2240-2483,2500-2554,2575-2599,2621- 2647,2649- 2714,2716,2720-2730,2787-2880

Canberra Metro - up to 4 days -  Postcodes  0200-0299,2600-2620,2900-2920 

Melbourne Metro -  up to 4 days - Postcodes  3000-3210,3335-3341,3425-3443,3750-3811,3910-3920,3926-3944,3972-3978,3980- 3983,8000-8899

VIC Country - up to 5 days -  Postcodes 2648,2715-2716,2717-2719,2731-2739,3211-3334,3342-3424,3444-3749,3812-3909,3921- 3925,3945-3971,3979,3984-3999

Brisbane Metro - 1-2 days - Postcodes 2484-2494,4000-4370,4373-4381,4400-4405,4500-4580,4600- 4610,4614-4618,9000-9919

QLD Near Country - Up to 3 days - Postcodes  4371- 4372,4382-4399,4406-4499,4581- 4599,4611 4613,4619- 4723,9920-9939

QLD Far Country - up to 4 days - Postcodes 4724-4870,4872-4873,4877-4888,9940-9998

QLD Far North - up to 11 days - Postcodes 4871,4874-4876* ,4889-4899

Adelaide Metro -  3 - 5 days - Postcode 5000-5199,5800-5999 

SA Country - up to 6 days - Postcodes  5200-5749 

Perth Metro - 5 - 6 days - Postcodes 6000-6214,6800-6999

WA Country - 6 - 8 days - Postcodes 6215-6723,675up to 6762

WA Country Far - 7 - 9 days - Postcodes 6725-6743,6765-6770

Tasmania - 3 - 5 days - Postcodes 7000-7254,7258-7999

Tasmania Remote - 13 - 17 days - Postcodes 7255-7257*

Darwin  -  4 - 6 days- Postcodes 0800-0821,0823-0834

Alice Springs - 6 - 9 days - Postcodes 0870-0871 

NT other - 13 - 14 days - Postcodes 0822,0835-0869,0872-0879, 0880-0881* , 0882-0999

 

FASTWAY COURIERS

http://www.fastway.com.au

  Brisbane/Ipswich/Redland Bay 1/2-1 Day
Queensland Goldcoast 1/2-1 Day
Sunshine Coast 1/2-1 Day
Toowoomba 1/2-1 Day
Hervey Bay/Maryborough/Bundaberg            Red 1 Day
Rockhampton/Capricorn Coast 1 Day
Mackay 1 Day
Townsville 2 Days
  Cairns 2 Days
  Queensland Near Country Not Serviced
  Queensland Far Country Not Serviced
New South Wales Sydney 1 Day
Newcastle 1 Day
Gosford/Central Coast 1 Day
Wollongong 2 Days
Albury Wodonga 2 Days
Port Macquarie 1 Day
Tamworth 1 Day
Coffs Harbour 1 Day
Grafton/Lismore/Ballina/Byron Bay 1 Day
NSW Near Country Not Serviced
NSW Far Country Not Serviced
ACT Canberra 2 Days
Queanbeyan 2 Days
     
Victoria Melbourne 2 Days
Geelong 3 Days
Bendigo 3 Days
Vic Country Not Serviced
     
South Australia Adelaide 3 Days
Barossa Valley, McLaren Vale, Victor Harbor 3 Days
Stirling, Aldgate, Mt Barker, Hahandorf 3 Days
SA Near Country Not Serviced
SA Far Country Not Serviced
     
WA Perth 10 Days
WA Country Not Serviced
     
Northern Territory Darwin Not Serviced
Alice Springs Not Serviced
Northern Territory Country Not Serviced
     
Tasmania Hobart 4 Days
Launceston 4 Days
Tasmania Country Not Serviced

 

International Parcels

The Website will calculate all postage charges for you according to the weight, your country and zip code. All postage charges are clearly displayed in the check out process before you need to fill out any payment details.  

$10.00 for orders up to 500gm
Then $10 per 500gm after that.

All international orders are sent Airmail and are insured

All Overseas orders will leave our warehouse within 1-2 working days (unless otherwise notified). Orders to overseas destinations take approx 10-14 business days (occasionally 3 weeks) to arrive at their destination unless otherwise notified.

 

Belgium
Canada
China
Croatia
Denmark
Estonia
France
Germany
Hong Kong
Hungary
Ireland
Israel
Korea, Republic of (South Korea)
Lithuania
Malaysia
Malta
Netherlands
New Zealand
Poland
Portugal
Singapore
Slovenia
Spain
Sweden
UK
United States of America

Q. Where is my tracking number?

If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse. 

Q. My tracking number isn't working?

Australia Post states 'An 'invalid tracking ID' could mean: *You’ve entered the wrong tracking number Please double-check your tracking number and make sure you’ve entered all digits correctly, in the right order. *The number isn’t recognised by our system * Your item might not have been scanned or entered into our system yet. Please wait at least 24 hours and then try again *There might sometimes be a delay in showing some track events for technical reasons

Due to the number of parcels Fastway picks up from us they may only scan the items once back at the depot, hence why a parcel may not be scanning when you check.   Please wait at least 24 hours and then try again.