Returns Policy

Author: Admin  

Your complete satisfaction is our primary concern. If you are dissatisfied for any reason, please first contact support@thevetshed.com or call us on 1300 735 995 and advise of the difficulty or issues with the products. Our highly trained team will assist you and should a return be necessary arrangements made. Items may be returned for refund or exchange within 30 days of invoice date.   A return form is required to be included with all returned items.  

Please print out the Returns form

 

 

 

 

 

 

 

 

 

 

WHAT can be returned?
Most products can be returned for refund or exchange if not suitable.   The exception to this are items that can not be returned due to health issues such as Whistles etc.  Please note that vaccines and cold goods are also unable to be returned.

WHEN do items need to be returned by?
Items need to be returned within 30 days.

WHERE do items need to be returned to?
Items need to be returned to

The Vet Shed
Returns
PO Box 195
Archerfield  QLD  4108

HOW to return items?
Items must be packaged back up and returned to us the same way they were sent to you.  Most items sent to you will be in boxes to make sure items are delivered to you in good condition.  Items returned back in envelopes etc that are damaged in transit will not be accepted for return. 

SHIPPING for returns?
The original postage and handling charges will not be refunded and you will also be resposible for paying for the items return.  (This is not applicable if the return is due to The Vet Shed's error) 

CREDIT for returns?
Refunds will be issued in the same method as the order was paid 

Instore return option?
You can return products to our warehouse at 12 /20 JIjaws street Sumner Park QLD.  Hours are 8am to 4pm Monday to Friday

Packing materials?
All items must be in their original packaging with any tags still attached.  All items must be clean and hair free and in "as new" condition.