Your complete satisfaction is our primary concern. If you are dissatisfied for any reason, please first contact support@thevetshed.com or call us on 1300 735 995 and advise of the difficulty or issues with the products. Our highly trained team will assist you and should a return be necessary arrangements made. Items may be returned for refund or exchange within 14 days of invoice date. The Vet Shed staff will give you a return authorisation number which is essential for all returned items
WHAT can be returned?
Most products can be returned for refund or exchange if not suitable. The exception to this are items that can not be returned due to health issues such as Whistles etc.
WHEN do items need to be returned by?
Items need to be returned within 21 days.
WHERE do items need to be returned to?
Items need to be returned to
The Vet Shed
Returns
PO Box 298
Sumner Park QLD 4074
HOW to return items?
Items must be packaged back up and returned to us the same way they were sent to you. Most items sent to you will be in boxes to make sure items are delivered to you in good condition. Items returned back in envelopes etc that are damaged in transit will not be accepted for return.
SHIPPING for returns?
The original postage and handling charges will not be refunded and you will also be responiosble for paying for the items return.
CREDIT for returns?
Refunds will be issued in the same method as the order was paid
Instore return option?
You can return products to our warehouse at 12 /20 JIjaws street Sumner Park QLD. Hours are 8am to 4pm Monday to Friday
Packing materials?
All items must be in their original packaging with any tags still attached. All items must be clean and hair free.
