Reward Point Program FAQ

1. What is the Reward Point Program?
   
   To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.
   
   Our Reward Point Program is as simple as it sounds. While shopping at The Vet Shed - Veterinary and Pet Supplies you will earn Shopping Points for the money you spend.
   Once earned, you'll be able to use those points to pay for future purchases at The Vet Shed - Veterinary and Pet Supplies.
   
   The Reward Point Program began on Wednesday 14 March, 2007 . All purchases made after that date will earn points.
2. How does the Program work?
   
   When an order is placed, the total amount * of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.
   All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by The Vet Shed - Veterinary and Pet Supplies.
   
   Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.
   
   You must login to your account in order to view the status of your points.
   
   During the checkout procces you'll be able to pay for your order with your points balance.

   * in most cases shipping fees and taxes excluded. See refered FAQ for more details.

3. Points and Values
   
   Currently, for every $1.00AUD spent at The Vet Shed - Veterinary and Pet Supplies you'll earn 1
   For example:
   Product Cost:  $100.00AUD
   Value of Points Earned:  $1.25AUD
   
   Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

   Last updated: Tuesday 31 July, 2007

4. Redeeming Shopping Points
   
   If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at The Vet Shed - Veterinary and Pet Supplies.
   During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
   Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
   Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
5. Minimum Points Required
   
   Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.
   
   We strongly advise you to check this page often as we may make changes to this policy.

   Last updated: Wednesday 14 March, 2007

6. Minimum Purchase Amount Required
   
   Currently, no Minimum Purchase Amount required to redeem your points.
   
   We strongly advise you to check this page often as we may make changes to this policy.

   Last updated: Wednesday 14 March, 2007

7. Maximum Points Redemptions allowed per order
   
   A maximum of 2,000 points ($50.00AUD) is allowed to redeem per order.
   
   We strongly advise you to check this page often as we may make changes to this policy.

   Last updated: Thursday 28 August, 2008

8. Will I earn points for shipping fees?
   
   No. When calculating the amount of points earned, the shipping fees are excluded.

   Last updated Wednesday 14 March, 2007

9. Will I earn points for tax fees?
   
   Yes. When calculating the amount of points earned, the taxes are included.
   
   We strongly advise you to check this page often as we may make changes to this policy.

   Last updated Thursday 15 March, 2007

10. Will I earn points for discounted products?
    
    Yes. When calculating the amount of points earned, all items which have been discounted are included.
    
    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated Wednesday 14 March, 2007

11. Will I earn points when purchases paid with points?
    
    Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
    
    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated Wednesday 14 March, 2007

12. Earning Referral Points
    
    "Word-of-mouth" advertising is the most powerful form of advertising there is.
    Referral Points is based on the idea that we should both benefit from your referrals.
    When referred friend place an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code . Your Referral code is your registered email address with us.
    When we receive your referred friends completed and approved order, we will reward your Points account with 100 points .
    The more first time orders we receive from your referrals, the more reward points you will receive.

    Last updated Friday 05 March, 2010

13. Earning Points While writing a Products Review
    
    "Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."
    Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
    We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account with $0.63AUD worth of points .
    Your Review must meet all of the following conditions:

    • Your Reviews must be original.
    • Reviews must be focused and concise on the product under review.
    • Reviews should not duplicate content already published.
    • Be truthful and objective.
    • Reviews should not include posts that have spam, commercial or advertising content or links.
    • Reviews should not abuse, harass, or threaten another's personal safety .

    The Vet Shed - Veterinary and Pet Supplies reserves the right to refuse or remove any review that does not comply with above conditions.
    The Vet Shed - Veterinary and Pet Supplies staff reserves the right to correct misspelled words, grammatical errors.
    The Vet Shed - Veterinary and Pet Supplies is not responsible or liable in any way for ratings and reviews posted by its customers.

    Last updated Tuesday 21 April, 2009

14. Products Restrictions
    
    Currently, no restrictions apply to what items may be purchased using your points balance.
    
    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated

15. Products on sale Restrictions
    
    Currently, no restrictions apply to the kind of items which may be purchased using your points balance.
    
    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated Wednesday 14 March, 2007

16. Conditions of Use
    
    • Shopping Points are only available to registered The Vet Shed - Veterinary and Pet Supplies. member's.
    • Shopping Points Reward can only be collected and used with online purchases. and are only validated at The Vet Shed - Veterinary and Pet Supplies.
    • Points are non-refundable and can't be transferred between member's.
    • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
    • Shopping Points will not be refunded for any cancelled order.
    • When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    • When calculating the amount of points earned. shipping fees and taxes are excluded(unless specified. See refered FAQ for more details).

    Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
17. When Problems Occur
    
    For any queries regarding our Reward Point Program, please contact us. Make sure you provide as much information as possible in the e-mail.